Managed IT & Business Support
Monitoring, patching, and responsive help so your Orlando business can focus on the work in front of it, not the computer.
Most businesses call IT only after something breaks. By then, it's already expensive.
Employees can't work, deadlines slip, and a five-minute fix becomes a lost afternoon. Managed IT flips that: continuous monitoring, automated patching, and a support team that catches problems before they become fire drills.
This is the operational floor everything else at Infiniti sits on, the layer most break-fix vendors stop at. Infiniti treats it as the baseline, layering cybersecurity and Fractional IT Director oversight on top, not the whole offering.
What's included
- Continuous monitoring & remote management
- Automated patching & updates
- Business-grade antivirus & endpoint protection
- Cloud backup with monitoring
- Premium technology support & documentation
- Onboarding & offboarding for staff changes
Everything covered by Managed IT
Continuous Monitoring & Alerting
Servers, workstations, and network devices watched continuously, problems get caught before staff notice them.
Automated Patch Management
OS and third-party application updates deployed on a schedule, not left to whoever remembers.
Help Desk & Technical Support
Responsive remote and onsite support with tracked tickets, so nothing falls through the cracks.
Device & Endpoint Management
New device setup, asset inventory, and lifecycle tracking so nothing is a mystery on the network.
Onboarding & Offboarding
New hires productive on day one; departing staff locked out the same day, no lingering access.
Documentation & Asset Tracking
Network diagrams, password vaults, and configuration records, so knowledge doesn't live in one person's head.
How support gets set up
Assess
Inventory every device, server, and connection point currently in use across your business.
Deploy Monitoring
Monitoring agents and endpoint protection installed with minimal disruption to daily work.
Establish SLAs
Response times and escalation paths agreed on up front, so everyone knows what to expect.
Support & Maintain
Ongoing patching, monitoring, and help desk support become part of your business's routine.
Review
Regular check-ins confirm the support level still matches how your business is actually using technology.
Common questions
Not sure what level of support fits your business?
Start with the Technology Risk Review, or talk it through with Dave directly.